Questionnaire for the assessment of the customer’s satisfacation

As we are very keen on your being satisfied with our services, we have implemented a system of quality management within the activity of the University “Eftimie Murgu” of Resita, in accordance with the ISO 9001:2008 standard. For this purpose, we ask you kindly to take the time to fill in the following questionnaire.

Name of the customer:

Address of the customer:

Telephone / Fax / E-mail:

Object of activity:

Contact person:
– Manager / General Managing Director:
Last and first name Telephone no. Signature and seal

– Persons in charge with the Quality Management :
Last and first name Telephone no.

Please check the appropriate box or give grades/marks, according to the case, in order to answer the following questions.

1. What is your opinion about the general collaboration with the University "Eftimie Murgu" of Resita?

Less Satisfactory

2. Please give marks from 1 to 10 for the manner of meeting the following criteria by the University “Eftimie Murgu” of Resita:

The quality of the professional training of the UEMR graduates
Cross competencies of the UEMR graduates
Observance of the execution deadliness
Quality of the services provided
Technical information and recommendations
Treatment of offers and orders
If one of the grades / marks granted is below 5 (exclusively), please detail the reason / reasons.

3. How do you rate the attitude of the staff of the University ”Eftimie Murgu” Resita towards you?

Very polite
Not polite enough

4. Are you satisfied with the manner of problem solving and treatment of possible complaints?

If no, why?

Proposals and suggestions for the improvement of our activity and of your relation with UEMR:

Thank you for your assistance and kindness to answer the above questions.

P 8.2.1/F1 Ed.1 Rev.0 University “Eftimie Murgu” of Resita Page 1 of 1